FAQ
Do I need to be there for the viewing?
Not necessarily. It is enough if someone gives access and tells us what should stay. Alternatively we assess by photos or video.
What happens to usable items?
Where possible we separate items that can be passed on. Whether a credit is possible is stated in the quote – not as a blanket promise.
What if I do not know something?
No problem. You can choose "don't know" everywhere in our forms. We will clarify the rest together.
How do I pay?
By invoice and bank transfer, or in cash against a receipt. For larger jobs a deposit may be agreed – it is always shown in the quote as a percentage and amount.
What if there is more work than planned?
We only do extra work once you have approved it. You see the cost beforehand.
Tell us briefly what needs doing – we get back to you personally.